Sales Policy
Effective Date:January 7, 2025

Thank you for choosing to shop with SafeSuri. Our goal is to provide you with high-quality cosmetic products and an exceptional shopping experience. This Sales Policy outlines the terms and conditions under which our products are sold, the expectations of our customers, and the responsibilities we uphold to ensure your satisfaction. By purchasing products from SafeSuri, you agree to the terms outlined in this policy.

1. General Sales Terms

All sales made through SafeSuri are subject to the following terms and conditions. We reserve the right to modify, update, or change this Sales Policy at any time, and such changes will be effective immediately upon posting. Any modifications to this policy will be communicated via email or website notification. It is your responsibility to review the policy regularly to stay informed of any updates.

2. Product Availability

At SafeSuri, we strive to provide accurate information about the availability of products listed on our website. However, due to fluctuating stock levels, some items may be out of stock at the time of purchase, despite appearing available. In such cases, we will notify you as soon as possible and offer alternatives such as:

  • A backorder option (if available)
  • A full refund for the unavailable item
  • A substitution with a similar product

SafeSuri is committed to ensuring that all products are accurately described on our website. However, we do not guarantee that all product descriptions, pricing, and availability are free from errors. If a product is priced incorrectly or described inaccurately, we reserve the right to cancel your order and issue a full refund or provide an alternative option.

3. Pricing and Payment

All prices displayed on the SafeSuri website are in USD and are subject to change without notice. Prices include applicable sales tax based on the delivery location, unless otherwise stated. We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods that may be introduced in the future

Payment for your order is due at the time of purchase. Once payment is successfully processed, we will send you an order confirmation email containing your order details and a receipt of your purchase.

4. Order Processing and Shipment

Once your order is received, we will process it within 1–2 business days, subject to the availability of the products. During busy times (e.g., holidays, sales events), please allow additional time for order processing. Shipping fees are calculated at checkout based on the delivery location and selected shipping method.

We offer multiple shipping options, including standard and expedited delivery, to suit your needs. Shipment times are estimates and are not guaranteed, as shipping delays can occur due to unforeseen circumstances (e.g., weather conditions, customs delays, etc.).

SafeSuri is not responsible for delays in delivery that are beyond our control, such as those caused by third-party carriers or force majeure events.

5. Order Cancellations

You may request to cancel an order before it has been shipped. However, once the order is processed and dispatched, cancellations are not possible. To cancel an order, please contact our customer service team at info@safesuri.com as soon as possible. If your order is eligible for cancellation, we will initiate a full refund to the payment method used at the time of purchase.

In certain situations, SafeSuri may cancel an order at our discretion. These situations may include:

  • Insufficient stock
  • Fraudulent or suspicious activity
  • Pricing errors
  • Shipping restrictions or prohibitions

In the event of a cancellation by SafeSuri, we will notify you via email and provide a full refund.

6. Returns and Refunds

At SafeSuri, we take pride in the quality of our products. If, for any reason, you are not satisfied with your purchase, we offer a return and refund policy. You can return most products within 30 days of receiving your order. Please note the following conditions for returns:

  • Products must be unused, unopened, and in the original packaging.
  • Return requests must be submitted via email to info@safesuri.com within 30 days of delivery.
  • Customers are responsible for the cost of return shipping, unless the product was defective or incorrect.
  • Items purchased on sale or as part of a special promotion may not be eligible for a return.

Once we receive and inspect your returned item(s), we will issue a refund to the original payment method. Please note that refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

Defective or Incorrect Products: If you receive a defective or incorrect product, please contact our customer service team immediately. We will work with you to arrange a return, replacement, or refund, and we will cover the cost of return shipping for such cases.

7. Exchanges

If you wish to exchange a product for a different size, color, or item, you must return the original item and place a new order for the replacement product. We do not process direct exchanges.

8. Gift Cards

SafeSuri offers gift cards that can be used to purchase products from our website. Gift cards are non-refundable and cannot be exchanged for cash. If you lose your gift card, please contact our customer service team immediately. We are not responsible for lost or stolen gift cards.

9. Product Warranties

While we do our best to offer high-quality products, some of our cosmetic items may come with specific product warranties from the manufacturer. If your purchased item is defective or breaks within the warranty period, please contact us for assistance. Warranty claims will be processed according to the manufacturer’s policies.

10. Sales Tax

Sales tax will be applied to all orders based on the state of delivery. If applicable, sales tax will be displayed at checkout. The applicable sales tax rate may change, and it is your responsibility to ensure that the correct tax rate is applied.

11. Customer Responsibilities

As a customer of SafeSuri, you are responsible for providing accurate and complete shipping and billing information when placing an order. If incorrect information is provided, we are not liable for any delays or failures in processing and delivering your order.

You also agree to follow the terms and conditions outlined in this Sales Policy. If you do not agree with any part of the policy, you must refrain from making a purchase with us.

12. Limitation of Liability

To the maximum extent permitted by law, SafeSuri shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of the sale, use, or inability to use our products. Our liability is limited to the amount paid for the products purchased from our website.

13. Force Majeure

We are not responsible for any failure or delay in performance of our obligations under this Sales Policy caused by events beyond our reasonable control, including, but not limited to, natural disasters, acts of war, terrorism, strikes, or disruptions in supply chains or transportation networks.

14. Changes to the Sales Policy

SafeSuri reserves the right to modify, update, or revise this Sales Policy at any time without notice. Any changes will be posted on our website, and the revised policy will take effect immediately upon publication. It is your responsibility to review the Sales Policy periodically for updates.

15. Contact Information

If you have any questions or concerns regarding this Sales Policy or your order, please contact us at:

SafeSuri
2414 S 220th Ln
Buckeye, Arizona
Phone: (623) 386-4792
Email: info@safesuri.com
Website: www.safesuri.com

By purchasing products from SafeSuri, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Sales Policy.